Approve or decline requests to join your workspace

Each company has one workspace. When a coworker signs up with an email on your company’s domain, HighAdvocacy shows them that your workspace already exists and lets them ask to join. Owners and Admins then approve or decline the request.

What your coworker sees

1. They sign up with their work email.
2. They see {Company} already has a workspace, with the number of people in it and who owns it.
3. They click Request access.
4. They see Request sent. We send the request to the workspace owner and email your coworker once they’re added.

Approve or decline a request

Before you start: you need to be an Owner or Admin of the workspace.

1. Click Settings at the bottom of the sidebar, then Members.
2. Find Requests to join above the members table. Each request shows the person’s name, email and when they asked (“Requested {time}”).
3. In Role, pick Member or Admin. The default is Member.
4. Click Approve or Decline.

When you approve, we send them an invitation for the role you picked. You’ll see Invitation sent to {email}. They join once they accept it, the same way as any invitation. See Invite teammates.

The Requests to join section only shows while there are pending requests.

Approve requests from Account → Members

Account Owners also see pending requests for every workspace in Account → Members. Requests appear at the top of the table with a Pending request badge and the workspace they asked to join.

1. Pick Member or Admin.
2. Click Approve, or click Decline and confirm with Decline request.

If something goes wrong

• We couldn’t load join requests. Try again. Click Retry (or Try again on the account page).
• We couldn’t approve the request. Try again. or We couldn’t decline the request. Try again. Wait a moment, then try again.

Related

• Invite teammates
• Roles and permissions
• Sign in and join a workspace