Notifications
HighAdvocacy sends two kinds of notifications:
- Alerts to your team when a submission arrives, is approved or rejected, or a reward is sent, fails, or needs you to send it. You can get these in a chat tool or app (Integrations) or by email (Team emails).
- Emails to your customers when their submission is received, approved or rejected, and when their reward is sent (End-user notifications).
All three pages are in Settings, under the Notifications group: Integrations, Team emails and End-user notifications.
The two kinds are separate. Turning off a customer email does not stop the matching team alert, and the other way round.
Connect Slack, Microsoft Teams, Discord, Zapier, Basecamp or your own server, and choose which events and campaigns send alerts.
Send alerts to Slack and other toolsRead the delivery log, change settings, pause alerts, and turn an integration back on after failed sends.
Check, edit or turn off an integrationEmail up to 10 teammates about new submissions and rewards that need action.
Team emailsTurn on, edit and test the four emails customers get, and set a reply-to address.
Emails your customers getTeam alert events
Integrations and Team emails use the same six events:
| Event | When it fires |
|---|---|
| Submission received | A customer sent a new submission |
| Submission approved | Your team approved a submission |
| Submission rejected | Your team rejected a submission |
| Reward sent | A reward was sent to a customer |
| Reward failed | A reward could not be sent |
| Reward to send | A manual reward is ready for you to send |
All six are selected by default. Untick the ones you don’t want.
Who can change notification settings
Owners and Admins can change everything on these pages. Members can open them, but the controls are turned off and they can’t add integrations. See Roles and permissions.
Related
- Send alerts to Slack and other tools
- Team emails
- Emails your customers get
- Security settings: the signing secret for alerts sent to your own server