How rewards work with verification

A reward only goes out after a submission is approved. The reward is the one you picked for that ask in the campaign. Two settings decide what happens next:

• Your workspace’s Reward release setting decides whether the reward goes out on its own or waits for someone.
• The reward’s delivery type decides whether it is sent automatically or by your team.

Reward release

Set it in Settings → AI verification (see Set up AI verification):

• Send automatically when verified: the reward is released as soon as the submission is approved. In the drawer, the approve button reads Approve & send [reward].
• Wait for your approval: approving the submission does not release the reward. The submission sits in Approved and in Need action until someone clicks Approve & send [reward] on it in the Inbox. The drawer’s Reward detail says “Not sent yet. The reward needs a separate approval.”

The settings page and the campaign say these rewards “wait in Rewards → Activity”. The release itself happens on the submission in the Inbox. See Send rewards after you approve.

Delivery type

Once a reward is released, the reward’s own delivery type takes over:

• Reward connection: sent automatically through your reward connection.
• Manual by team: your team sends it, then clicks Mark as sent in the Inbox drawer or in Rewards → Activity. Until then its Reward status is Ready to send.

A submission with no reward is done once it is approved.

How it plays out

A rejected submission never sends a reward. If you later approve it with Approve & send [reward], the reward is released and then follows its delivery type.

Related

• Send rewards after you approve
• Set up AI verification
• Reward delivery
• When rewards are sent