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CampaignsAsk for testimonials

Ask for video and written testimonials

A campaign can collect two kinds of testimonial, straight on the campaign page:

  • Video testimonial: customers record a short video, or upload one.
  • Written testimonial: customers write a few lines.

You can add one of each to a campaign. Each has its own reward.

Before you start

Open the campaign in the builder: Campaigns → New campaign, or open a campaign and click Edit.

Add a testimonial

  1. On the Asks tab, find the Testimonials group.
  2. Tick Video testimonial, Written testimonial, or both.
  3. Click a ticked row to open its details.

Set up a video testimonial

  1. Heading: the title of the option, for example “Record a video”.
  2. Question for customers: the main question. Customers see this before they record.
  3. Detailed questions (optional): a few prompts, one per line. Customers see each line as a separate point. Up to 4,000 characters.
  4. Reward: pick a reward, or No reward.
  5. Click Done.

Video testimonial details with Heading, Question for customers, Detailed questions and Reward

Set up a written testimonial

  1. Heading: the title of the option, for example “Share your experience”.
  2. Question for customers: the main question. Customers see this before they write.
  3. Detailed questions (optional): prompts, one per line, up to 4,000 characters.
  4. Min. characters and Max. characters: how long the testimonial must be. The defaults are 100 and 1,000. The minimum must be less than the maximum, or Go live is blocked.
  5. Reward: pick a reward, or No reward.
  6. Click Done.

Written testimonial details with Min. characters and Max. characters

Tips for good prompts

  • Ask one clear main question, such as “What problem did we solve for you?”
  • Use Detailed questions for two or three short follow-ups: the problem before, one result, who they would recommend you to.
  • Keep the minimum low enough that a busy customer can finish in a couple of minutes.

What customers see

  • Video: they record in the browser or upload a file (MP4, MOV or WebM, up to 60 MB). The page shows the longest video it accepts. They can watch it back and record again before sending.
  • Written: they write in a box that counts characters and shows how many more they need.
  • For both, they give a star rating, their name and work email, and confirm you can feature the testimonial with their name.

See What customers see for the full walk-through.

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