Use your own domain for showcases and campaign pages

Audience: Workspace Owners and Admins

By default, your published showcases and campaign pages live on highadvocacy.com links. Connect your own subdomain, like proof.yourcompany.com, and the links you share use it instead:

The page names stay the same. Only the start of the link changes, and the workspace name drops out because your domain already identifies it.

Custom domains apply to links people open. Widget embed code on your site doesn’t change.

Before you start

• You need the Owner or Admin role. Members can see the Domains page and pick a domain when they share a page, but they can’t add or remove domains.
• You need access to the DNS settings for your company’s domain (for example in GoDaddy, Cloudflare or Namecheap), or someone who can add two DNS records for you.
• Pick a subdomain, such as proof.yourcompany.com or reviews.yourcompany.com. Root domains like yourcompany.com aren’t supported.
• Each domain can be connected to only one HighAdvocacy workspace.

Connect a domain

1. Click Settings at the bottom of the sidebar, then Domains.
2. Click Add domain.
3. In Subdomain, type the subdomain you want, for example proof.yourcompany.com, then click Continue.
4. The dialog changes to Connect proof.yourcompany.com and shows a table of DNS records to add. Click the copy icon next to each value.
5. In your DNS provider, add both records exactly as shown:
   • CNAME: points your subdomain at HighAdvocacy.
   • TXT: proves you own the domain.
6. Back in HighAdvocacy, click Verify now.

If the records aren’t found yet, click Done for now. You don’t need to keep the dialog open. We check automatically every few minutes for 24 hours, and the Domains page refreshes on its own.

Using Cloudflare for your DNS? Set the CNAME record to DNS only (grey cloud), not proxied. A proxied record stops the domain from connecting.

DNS changes usually show up within a few minutes, but some providers take longer.

What happens when it goes live

Once we find your records, the status moves from Waiting for DNS to Issuing SSL (we set up a secure https certificate for you), then to Active.

• Your first domain becomes your Primary domain. You’ll see “proof.yourcompany.com is live. All your walls and campaigns now use it.” Every published showcase and campaign page, existing and new, moves to it.
• Any domain you add after that becomes available to pick. You’ll see “proof.yourcompany.com is live. Pick it on any wall or campaign.”

From then on, Copy link and the link field in the share options give you the link on your domain.

The Domains page

The page lists every domain in the workspace, with a usage line above it (for example 1 of 1 domains used).

Click the ⋯ menu on a row for:

• Make primary: shown on active domains that aren’t primary. Pages that follow the primary domain move to this one.
• Check again: re-checks the DNS records now.
• View DNS instructions: shows the records to add again, with copy buttons.
• Remove: disconnects the domain (see Remove a domain).

Domain statuses

Choose a domain for one showcase or campaign page

If you have more than one active domain, each page can use a different one. Pages follow the primary domain unless you change them.

For a showcase: open the showcase, click Share…, and use Link domain above the public link.

For a campaign page: open the campaign, click Edit, open the Share tab, and use Link domain in the Webpage panel.

Pick one of:

• yourdomain (Primary): the page follows your primary domain, including if the primary changes later.
• Another connected domain: the page stays on that domain.
• highadvocacy.com link only: the page keeps its highadvocacy.com link.

The change saves right away, and the link in the field updates.

If no domain is connected yet, you’ll see Connect your domain in place of the picker. It takes you to Settings > Domains.

Remove a domain

1. On the Domains page, click the ⋯ menu on the domain, then Remove.
2. Read the dialog. It lists every page that uses the domain and where those pages will move: your next active domain, or highadvocacy.com links if there’s none.
3. Click Remove.

Links on the removed domain stop working, so update anywhere you shared them, such as emails, your website or sales decks. If you removed the primary domain, the next active domain becomes primary.

After removing it in HighAdvocacy, you can delete the CNAME and TXT records from your DNS provider.

If a domain stops working

If someone removes the CNAME record from your DNS later, we detect it in a daily check. When that happens:

• The domain shows as Disconnected, with a banner on the Domains page: “proof.yourcompany.com stopped working.”
• Its pages move to your next active domain, or back to highadvocacy.com links, so they stay reachable.
• Workspace Owners and Admins get an email titled “proof.yourcompany.com stopped working.”
• In the share options of an affected page, a notice says the page is using another domain for now, with a Fix in Settings link.

To fix it, click Fix DNS on the banner, add the record back, then click Verify now.

What visitors see on your domain

• proof.yourcompany.com/wall/... and proof.yourcompany.com/campaign/... open your published pages, the same as the highadvocacy.com versions.
• Opening the bare subdomain, proof.yourcompany.com, sends visitors to your main website, yourcompany.com.
• A link to a page that doesn’t exist, was deleted, or uses a different domain shows a simple “page isn’t available” page with your logo and a link to your main website.

Troubleshooting

“Use a subdomain like proof.acme.com.” You entered a root domain such as yourcompany.com. Add a subdomain in front of it, like proof.yourcompany.com.

“This domain is connected to another workspace.” Each domain can belong to only one workspace. Remove it from the other workspace first, or pick a different subdomain.

“This domain is already in your list.” The domain is already on your Domains page. Use Check again or View DNS instructions on that row.

The status stays on Waiting for DNS.

• Check that the CNAME Name and Value match the table exactly. The Name is only the subdomain part, like proof. Most providers add your root domain for you, so don’t type it twice (proof.yourcompany.com.yourcompany.com).
• If you use Cloudflare, make sure the CNAME record is DNS only (grey cloud).
• Make sure there’s no other record (A, AAAA or CNAME) with the same name.

The status is Failed. Open View DNS instructions. Under We expect and We see, compare the record we need with what we found, fix it in your DNS provider, then click Check again. While a domain is failed, another workspace can claim it, so fix it soon.

Add domain is greyed out. Hover over the button to see why. Only Owners and Admins can add domains, and the usage line shows if you’ve reached the number of domains your workspace can connect.

The link I copied still uses highadvocacy.com. Check that the domain is Active on the Domains page, and that Link domain on that page isn’t set to highadvocacy.com link only.

Related

• Publish, share, and embed a showcase
• Share your campaign link or install the widget
• Roles and permissions
• Workspace settings