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InboxTroubleshooting AI verification

Troubleshooting AI verification

I can’t find a submission in Need action

New submissions go to the Checking tab first, while the AI check waits or runs. They move to Need action only if the AI hands them to you. Checking is hidden while it is empty, so look for it next to Need action. If the Need action tab is empty, the page offers View N being checked.

Still missing? Open All, then use Search with the person’s email, or check your Campaign, Platform, and Source filters and click Clear filters.

A high-scoring submission is in my queue

A score is only part of the verdict. Safety checks can send a submission to you even with a good score. The reason shows in the status line, for example:

  • “Author name doesn’t match”
  • “Your product isn’t mentioned” (social posts can’t be approved automatically without a mention)
  • “Link and screenshot don’t match”
  • “The page was hard to read” (blocked, private, or behind a login)

Open the submission, check the source with View on, and approve or reject. See How AI verification works.

A reward has not gone out

Check these in order:

  1. Reward release. With Wait for your approval, an approved submission keeps its reward until someone clicks Approve & send [reward] on it. Look in Need action or Approved.
  2. Delivery type. A Manual by team reward shows Ready to send until your team sends it and clicks Mark as sent.
  3. No reward. If the campaign has no reward, there is nothing to send.

See Send rewards after you approve.

The review is not live yet

Some sites moderate reviews before they publish them. The submission stays in Checking with “The page isn’t live yet”, and the AI tries again later instead of rejecting it. To skip the wait, open it and decide yourself, or click Run AI check once the review is live.

I want to decide before the AI finishes

Open the submission from Checking and decide:

  • Approve asks “Stop the AI check and approve?”. Confirm, and your decision counts.
  • Reject… shows the same notice in the reject dialog.

If another person already submitted the same link, the submission is rejected with “Someone already submitted this link”. If you know it is genuine, open it from Rejected and click Approve & send [reward].

GetApp and Software Advice submissions

These sites have no public review link, so the AI scores the screenshot alone. If the screenshot does not clearly show the reviewer name, rating, and date, the submission comes to you.

Bulk approve skipped some submissions

Each bulk button counts only the submissions it can act on. The bar shows what it skips, for example “1 already approved”. Submissions the AI is still checking, or with a reward to send, need the drawer. See Bulk actions and shortcuts.

I turned AI verification off

  • Workspace off: the AI check never runs, and every campaign’s switch is locked off.
  • Campaign off: only that campaign’s new submissions skip the check.

These submissions arrive in Need action with AI not run and no score. They land in the same Approved and Rejected tabs as everything else. You can still score one with Run AI check in the drawer.

The score or verdict looks wrong

You always have the final say. Open the submission, check the source with View on, and approve or reject it. You can also reverse a decision: Reject on an approved submission, or Approve & send [reward] on a rejected one. Your decision and your name are recorded under Decided by and in History. If the proof changed since it was scored, click Re-run AI check.

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How rewards work with verificationCampaigns