Team emails

Team emails send an alert by email to people on your team. Use them when your team doesn’t live in Slack or another chat tool, or as a backup to an integration. They cover every campaign in the workspace.

Before you start

You need the Owner or Admin role. Members can see this page, but the controls are turned off.

Set up team emails

Open Settings at the bottom of the sidebar, then click Team emails under Notifications.
Under Recipients, type an email address and click Add email (or press Enter). Repeat for each person. You can add up to 10 recipients. A distribution list or shared inbox counts as one.
Under Events, untick any events you don’t want emails for.
Turn on Send team emails. The label next to the switch changes to On.

The Team emails page with Send team emails turned on, one recipient, and the six events with three ticked

Changes on this page save right away. There is no save button.

The events

Event	Sent when
Submission received	A customer sent a new submission
Submission approved	Your team approved a submission
Submission rejected	Your team rejected a submission
Reward sent	A reward was sent to a customer
Reward failed	A reward could not be sent
Reward to send	A manual reward is ready for you to send

One set of events applies to every recipient.

Turn team emails off

Turn off Send team emails. The page shows Team emails are off, and no one gets these emails until you turn them on again. Your recipients and events stay as they are.

Team emails also turn off on their own if you remove the last recipient or untick the last event.

Remove a recipient

Click the × next to the address.

If something goes wrong

Message	What to do
Add at least 1 recipient, then turn on alerts.	Add an email address before turning on Send team emails.
Choose at least 1 event, then turn on alerts.	Tick at least one event first.
Enter a valid email address.	Check the address for typos.
You already added this email.	That address is already in the list.
You can add up to 10 recipients.	Remove an address to add a new one, or use a distribution list.
We couldn’t save this change. Try again.	The change didn’t save. Try it again.