Privacy Policy
How we collect, use, and protect your information.
Last updated: January 2025
1. Introduction
HighAdvocacy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer advocacy platform and related services (the "Service").
By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.
This policy applies to all users worldwide.
2. Information We Collect
We collect information in several ways:
Personal Information You Provide
- Account information (name, email address, company name, job title) - Contact information (phone number, business address) - Profile information (profile photo, bio) - Communication data (messages, support requests)
Information from Your Use of the Service
- Usage data (features accessed, actions taken, time spent) - Device information (browser type, operating system, device identifiers) - Log data (IP address, access times, pages viewed) - Performance data (errors, crashes, diagnostics)
Information from Third Parties
- Social media profile data (when you connect LinkedIn or other accounts) - Payment information (processed by our payment providers) - Review platform data (when you authorize integrations)
Cookies and Tracking Technologies
- Essential cookies (required for Service functionality) - Analytics cookies (to understand usage patterns) - Marketing cookies (with your consent, for relevant advertising)
3. How We Use Your Information
We use collected information for the following purposes:
Service Delivery
- Provide, maintain, and improve our Service - Process transactions and manage your account - Enable advocacy campaign features and integrations - Verify advocacy actions and distribute rewards
Communication
- Send service-related notifications and updates - Respond to your inquiries and support requests - Provide customer service assistance
Analytics and Improvement
- Analyze usage patterns to improve our Service - Develop new features and functionality - Monitor and prevent fraud or abuse
Legal and Compliance
- Comply with legal obligations - Enforce our Terms & Conditions - Protect our rights and the rights of others
4. Information Sharing & Disclosure
We do not sell your personal information. We may share information in the following circumstances:
Service Providers
With trusted third-party vendors who assist in operating our Service (hosting, analytics, payment processing), bound by confidentiality obligations.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with appropriate notice provided.
Legal Requirements
When required by law, court order, or governmental authority, or to protect our legal rights.
With Your Consent
When you authorize integrations with third-party platforms (G2, LinkedIn, etc.), information is shared as necessary for those integrations.
Aggregated Data
We may share anonymized, aggregated data that cannot identify individuals for research and analytics purposes.
5. Data Security
We implement industry-standard security measures to protect your information:
- •Encryption of data in transit (TLS/SSL) and at rest
- •Regular security assessments and penetration testing
- •Access controls and authentication requirements
- •Secure data centers with physical security measures
- •Employee training on data protection practices
- •Incident response procedures
While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.
7. Data Retention
We retain personal information for as long as necessary to:
- •Provide the Service and fulfill our contractual obligations
- •Comply with legal and regulatory requirements
- •Resolve disputes and enforce agreements
- •Maintain security and prevent fraud
Retention Periods
- Account data: Retained while your account is active, plus 3 years after closure - Transaction records: 7 years (for legal and tax purposes) - Analytics data: 26 months (anonymized thereafter) - Marketing data: Until you opt-out or withdraw consent
Upon request for deletion, we will remove or anonymize your data within 30 days, except where retention is required by law.
8. International Data Transfers
HighAdvocacy is based in India. If you access our Service from outside India, your information may be transferred to and processed in India or other countries.
We use reasonable contractual, technical, and organizational safeguards for international transfers where applicable.
We take steps to ensure your data receives the same level of protection regardless of where it is processed.
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us immediately at hello@highadvocacy.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Material changes will be notified via email and/or prominent notice on our Service - The "Last updated" date will be revised - Previous versions will be made available upon request
We encourage you to review this policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
HighAdvocacy Email: hello@highadvocacy.com Website: highadvocacy.com
For privacy-related requests or concerns, email: hello@highadvocacy.com
We aim to respond to all privacy-related inquiries within 30 days.